Algemene voorwaarden

STO Garant Guarantee Scheme

In order to meet its statutory obligation to provide a guarantee, Sunhill Cycling makes use of the guarantee scheme provided by STO Garant. You can check that this is the case by visiting STO Garant’s website and verifying that the organisation is listed as a participant (www.sto-garant.nl/en/members). You can find all information relating to STO Garant at www.sto-garant.nl

Whether STO Garant's guarantee applies to a particular (travel) offer made by Sunhill Cycling is clearly stated for that offer. The Guarantee Scheme specifies what the guarantee covers and which conditions apply. You can find the Guarantee Scheme on STO Garant's website (www.sto-garant.nl/en/downloads)

If STO Garant's guarantee applies to your booking, you do not pay the booking sum to Sunhill Cycling but instead into the escrow account belonging to Stichting Derdengelden Certo Escrow, a payment services provider registered with De Nederlandsche Bank (DNB) and the Dutch Authority for the Financial Markets (AFM). This trust account holds your payment in reserve until the trip booked has come to an end. If services are not supplied (in full and/or on time) due to the financial insolvency of Sunhill Cycling, STO Garant implements the guarantee. The Guarantee Scheme details how you can make a claim under the guarantee in such cases.